Frequently asked questions

Return information

The product(s) can be returned within 14 days*;
*Perfumed body mists cannot be returned or exchanged.
If you want to return the product, contact our team:, we will send you a product return form*
*Please do not send the goods until you receive the information/product return form from the Chère Madam customer service team (communication can take place via the official e-mail or the brand's official social accounts)

Products are returned/exchanged if the item is the wrong size; received with a defect; did not fit;

Returned products must be undamaged and packed in the original packaging;

Return shipping costs are not refundable;

Money for clothes is transferred within 14 days. from the collection of the returned product, when the product is returned to the seller (the product must be returned to the seller no later than 14 days after receiving the product);